Safety
Safety
Safety is at the heart of our organization.
When we set out to create a better solution to home care, we knew safety was going to be top priority. Every member of our team has been trained in safety protocols to help protect every user on our platform.
Secure Payment
All payments on Alto are processed through our third party payment processor Stripe, one of the most secure payment processors in the world. Read more about their security policies here.
Account Protection
We protect all of the information associated with your account so you can communicate safely without fear of your information being compromised.
Vetting Process
-
Criminal Record Checks
We require a recent Criminal Record Check, with Vulnerable Sector, from your local police station.
-
CPR & First Aid
To protect the health and safety of our careseekers and their loved ones, we require up-to-date CPR and First Aid from an accredited Canadian institution.
-
Identity Verification
Government-issued photo ID that matches the name on your other documentation so we can be confident in your identity.
-
Post-secondary
Senior care and special needs care providers are required to have relevant post-secondary education.
You have our support.
Whether you need help rebooking, updating your profile, or some tech support, our team is happy to help you.
-
What are Care Profiles?
FindHomeCare.ca uses Care Profiles to communicate care needs. Find out who they’re for, how to use them, and read a use example.
-
How does payment work?
Discover how to connect your bank account and see the payment flow from start to finish.
-
What to expect at your first booking
Get a step by step walkthrough of how the booking will go, and read our helpful tips to make sure you’re prepared.